Shipping & Return

 FAQ about Shipments and Returns

★ Where do your lasers ship from?
★ Will your lasers be shipped to all countries?
★ Do you charge any duty or tax on your laser products?
★ What are my payment options?
★ How do you ship the laser to your customers?
★Do the lasers come with chargers and batteries?
★Do the lasers come with safety goggles?
★ If the item is not in stock, how long will it take to ship?
★ When will I get the tracking information?
★What's the return Policy and warranty period of all your laser?
★How Long could I keep the lasers on continuously?
★What makes your high powered lasers differents from others in today's laser market?
★Which is the best model among those candidates?
★I see most handheld lasers at your website are equipped with focus adjustable functions. Is there any easiest way to pinpoint to seek the peak power of the laser?

★ Where do your lasers ship from?


All of our products are shipped directly from ShenZhen. It depends on the availability of the item you order. At present, All laser products at our website are in stock and will ship within 24 hours of your order.

★ Will your lasers be shipped to all countries?

Yes, we provide worldwide shipping and Free shipping. It could reach any country or region across the globe.

★ Do you charge any duty or tax on your laser products?

No. We do not charge any duty or tax on any laser pointer pen at Greenlaserpointer.org until your local government customs offices levy them on you when the shipment enters your country. According to our experiences, few customers had to pay taxes or duties on our shipping. Just don't worry about it.

★ What are my payment options?

We mainly accept payment from Paypal and it also means that you can pay via a variety of major credit cards such as Visa, Master Card, American Express, and Discover. All credit card information is entered on a fully secure, 128/256 bit encrypted page. If you choose to pay via paypal, you will be automatically directed to paypal's secure server during the checkout process.

We also accept payment from WesternUnion, and email us the MTCN code after the money transfer, your detailed receiving address and telephone No., so that we can arrange your shipping within the shortest time.

★ How do you ship the laser to your customers?

We generally ship our lasers via DHL, UPS, EMS, TNT.The average shipping time for DHL is 4 to 7 business days while most orders arrive sooner. >300mw lasers usually needs 2-3 days' handling time, while customized handheld lasers and laser modules generally needs 7 days' lead time.

★Do the lasers come with chargers and batteries?

We ship free dhargers and batteries included in the package(carrying case or cardbox) to each customer, so that you can use it immediately when you receive the laser from us instead of seeking for the right charger and battery in the local shops.

★Do the lasers come with safety goggles?

In order to guarantee the laser safety of each customer, we send the $59.99 CE & FDA certified goggles to those who purchase 200mw or higher powered green, red, blu-ray, infrared lasers. We also send free goggles to any returned customer. With the free goggles, the item will be a much more cost-effective purchase. One can also buy the goggles directly at the laser goggles page. Hope every customer could stick to the safety guidelines.

★ If the item is not in stock, how long will it take to ship?

If the item is not in stock, we will inform you by email how long the product will take to ship. Some items are in-stock, and others(esp. over 300mw laser pointers and all-solid-state lasers) need to be built per-order. You're free to cancel the order if you can't wait or the delay will not meet your needs.

★ When will I get the tracking information?

Your tracking number will be emailed to you when your order is shipped. If you do not receive your tracking number, you can contact us by email and we will gladly provide it for you.

★What's the return Policy and warranty period of all your laser?

We provide ONE YEAR'S warranty for every laser product at our website. If the laser product(s) purchased from us breaks within the warranty period (due to manufacturer defects or workmanship), we will repair or replace your laser free of charge. The length of warranty is dependent on the product ordered.

★How Long could I keep the lasers on continuously?

Generally speaking, as for laser pointer pen(5-100mw generally), it's better to turn it off for a while if it is turned on for above 1 mintue; for most handheld lasers, it's okay to keep it on within 3-3.5 mins, and for the >250mw JetLasers or CNI lasers(they were made out of separate crystals which guarantee higher stability and heat resistance) can be left on at around 5 mins; and in hot summer, it's better to keep on within 5 mins or shorter.

We recommend using it continously on within 5 mins per time. 3 Mins is a perfect time limit to maintain the diode life unless we have to turn it on continous for other purposes. For >5 mins use, it may not burn the diode within a short period of time, but if used often and frequency, it will put the diode in a high temperature environment. Take good care of it and the diode life will be much lengthened.

★What makes your high powered lasers differents from others in today's laser market?

The LD makes the key difference, and we use the most recognizable high-end diode(such as nLight C-mount), and the LD guarantees much higher stability and reliability than that is made in domestic China. The crystal assembly also makes the difference. Most ordinary handheld lasers in Chinese market use the glued crystal, whose stability and heat resistance is just good, much less stable than the separate crystals.

We also feel obliged to to confirm that all Jetlasers and Cni lasers we resell are 100% ir filtered, and it means it has nearly zero ir residual, so most non-ir-filtered lasers counts on the ir power(As we tested, 50%-70% of the ir power, generally speaking) to maintain or win the power. But that's fake and dishonest. We make the 500-600mw with a 3W 532nm laser diode, and the 500-600mw are pure 532nm. Actually, we can easily make it up to 800mw or even 1W if we don't add the ir filter.
It means you will never be hurt by the laser beam if you wear the non-selective & absorptive laser goggles(unlike the crappy goggles which only reflects some of the laser beam), your eyes and body will be totally safe. Laser safety is a thing we can't ignore while we make sure the possibility of being hurt are much lessened coz we use high-end ir filter.

Actually the focusing mechanism of Jetlasers series Green/Red/IR lasers are much more user-friendly and they usually have 50-60mw overspeced power. Its components are the best in today's laser market

As far as its function is concerned, the focus adjustable mechanism is much more intelligent than that of Toplaser-II model and its beam divergence and output power is easily adjustable for different purposes, and the remote connector key and casing also guarantees its doubled safety and solidness.

As far as Pioneer models are concerned, we have shipped around 260 pcs to our bulk clients around the world since this september, and they sell well and there is no any problem happened ever since, and the feedback is great.

★I see most handheld lasers at your website are equipped with focus adjustable functions. Is there any easiest way to pinpoint to seek the peak power of the laser?  

The focus adjustable function enables the user to burn things much easier. when we wanna burn something, Put some black-colored stuff such as plastic, paper or leather or black headed match on the table(within certain distance), and screw the focusing head on/off until it seems the laser beam is at its thinnest and most intense, while the black plastic or leather is FUME-OFF(smoking) and ready to be on-fire. That's just the focus at THIS DISTANCE.

PS: We provide the widest range of 5mw to 700mw ir filtered green laser pointers, red laser pointer, blue laser pointers, portable green lasers, handheld red and blue lasers, DPSS lasers and diode lasers at the most competitive price. Our laser pointers are portable, compact and have superior brilliant ouput power ranging from 5mW, 100mW, 200mw, 300mw, 400mw, 500mw, 600mW and 700mW.

Contact supoort@greenlaserpointer.org for anything about our products. We'll get back to you ASAP.